RETURN POLICY

Returns & Refunds

At novza, we want our customers to be completely satisfied with their purchases. If you experience any issues with shipping or the products themselves, or if you are dissatisfied for any reason, please send us an email. Our team will assist you promptly.

Please provide your full address, otherwise we will have to return your package to us or ignore your request to avoid unnecessary effort.

Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us at info@novza.de. For faster processing, please include your order number. Thank you!

We accept cancellations as long as the product has not yet been shipped or produced. In the event of a cancellation, you will receive a full refund.

Cancellation period: Customers can cancel their order within 24 hours of placing it.

Processing time: Orders are processed within 3 business days of receipt and shipped the following business day. Please note that we do not ship on weekends.

If you cancel your order before it has been shipped and within the one-day cancellation period, it can be canceled. Once the order has been processed and shipped, cancellation is no longer possible.

RETURNS

We accept returns if you notify us by email at info@novza.de.

Please contact us within 60 days of delivery of your package (according to the tracking information).

For a return, the item must be in the same condition as when you received it.

It must also be in its original packaging.

To process your request, we need the following information:

Name and email address you used when placing the order
Reason for the return
REFUND

If the purchased product does not meet your expectations, you can request a refund.

The following circumstances qualify for a refund:

If the purchased product is completely defective.

If you have not received your product within 60 business days of the order date.

Please note:

The refund will be credited to your account within 3–5 business days.

You are responsible for the return shipping costs. Shipping costs are non-refundable. In the event of a refund, the return shipping costs will be deducted from your refund amount.

You are not entitled to a refund if:

Your order was not delivered due to factors within your control (e.g., providing an incorrect delivery address, not being present at the time of delivery, not collecting the package).

Your order was not delivered due to exceptional circumstances beyond our control (e.g., delays by your country's customs, natural disaster, "delivered" status in the tracking system, loss in the mailbox).

For further questions, please contact us by email at info@novza.de.

SHIPPING ADDRESS
34 Rue Saint-Louis en l'Île